ZenVoIP Privacy Policy
Effective Date: June 23, 2025
At ZenVoIP (https://zenvoip.net/), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website, services, or products, including our Voice over IP (VoIP), SMS, MMS, and other messaging services. By using our services, you agree to the practices described in this policy.
This policy aligns with the privacy requirements of our service provider, Twilio (https://www.twilio.com/en-us/legal/privacy), and complies with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Scope
This Privacy Policy applies to:
- Visitors to our website, https://zenvoip.net/.
- Customers who sign up for or use our VoIP, SMS, MMS, or other communication services.
- End users who interact with our services through our customers (e.g., recipients of messages sent via ZenVoIP’s platform).
- Any personal information processed through our services or integrated third-party platforms.
If you are a customer using ZenVoIP to send messages to your clients, you are responsible for ensuring their compliance with this policy and applicable laws.)
2. Information We Collect
We collect information to provide, improve our services, and comply with legal obligations. The types of data we collect depend on how you interact with our services.
Personal Information
- Account Information: When you sign up for our services, we collect:
- Full name
- Business name (if applicable)
- Email address
- Phone number
- Billing address
- Payment information (e.g., credit card details, processed securely by our payment processors)
- Customer Data: When you use our services, we collect:
- Phone numbers or IP addresses used for VoIP or messaging.
- Message content (e.g., SMS/MMS, MMS content, metadata like timestamps and recipient numbers).
- Call logs (e.g., call duration, timestamps, caller and recipient numbers).
- User-generated content (e.g., voicemail recordings, call settings).
- Website Usage Data: When you visit our website, we collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referral source (e.g., how you found our site)
- Data collected via cookies or similar technologies (see Section 5: Cookies).
Non-Personal Information
- Aggregated or anonymized data (e.g., usage statistics that cannot be linked to an individual).
Information from Third Parties
- Data from telecommunications providers for routing calls or messages (e.g., carrier information).
- Data from analytics providers or third-party partners to improve our services or marketing efforts.
3. How We Collect Information
We collect information through:
- Direct Interaction: When you provide data via sign-up forms, account creation, or customer support inquiries.
- Automated Means: Through our services, website, or third-party tools (e.g., cookies, analytics platforms).
- Service Usage: When you send or receive calls/messages or calls through our VoIP or messaging platform.
- Third Parties: From telecommunications carriers, payment processors, or or partners like Twilio, as needed to deliver services.
4. How We Use Your Information
We use your information to:
- Provide Services: Facilitate VoIP calls, SMS/MMS messaging, and related features (e.g., call routing, message delivery).
- Manage Accounts: Process payments, maintain accounts, and send transactional notifications (e.g., billing confirmations).
- Improve Services: Analyze usage patterns, troubleshoot issues, and enhance our platform’s performance.
- Communicate: Respond to inquiries, send service updates, or provide customer support.
- Marketing: Send promotional offers or newsletters, subject to your consent where required (e.g., GDPR opt-in). You can opt out at any time.
- Compliance and Security: Verify identities, prevent fraud, detect spam, and comply with legal obligations (e.g., telecommunications regulations).
- Analytics: Generate aggregated insights to improve our services or report performance to partners.
5. Cookies and Tracking Technologies
We use cookies, cookies, web beacons, and similar technologies to enhance your experience on our website and analyze usage. Cookies may include:
- Essential Cookies: Required for website functionality (e.g., session management).
- Performance Cookies: To track website performance and visitor behavior (e.g., Google Analytics).
- Marketing Cookies: To deliver personalized content or ads, subject to your consent where required.
You can manage cookie preferences through your browser settings or our cookie consent popup (if applicable). Disabling cookies may affect website functionality. For details, see our Cookie Policy [Note: Create a separate cookie policy if needed].
6. How We Share Your Information
We share your information only as necessary and in accordance with applicable laws and Twilio’s policies:
- Service Providers: With trusted third parties like Twilio, telecommunications carriers, or payment processors to deliver services or process transactions. These providers are contractually obligated to protect your data.
- Business Partners: With analytics providers (e.g., Google) or marketing purposes, using anonymized data where possible or with your consent where required.
- Legal Compliance: When required by law, such as in response to subpoenas, court orders, or regulatory requests (e.g., law enforcement).
- Business Transfers: In case of a sale, merger, or acquisition, your data may be transferred to the acquiring entity, subject to similar privacy protections.
- With Consent: When you explicitly authorize us to share your data with third parties parties.
We do not sell your personal information to third parties for marketing purposes unless explicitly permitted under CCPA or with your consent.
7. Data Retention
We retain personal information for as long as necessary to:
- Provide services (e.g., active customer accounts).
- Comply with legal obligations (e.g., tax records, consent logs for five years or as required by law).
- Resolve disputes or enforce agreements. Message content and metadata (e.g., call logs, SMS records) may be retained for at least five years to comply with Twilio’s requirements and telecommunications regulations, unless deleted earlier upon request where permitted. Anonymized data may be retained indefinitely.
8. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption for data in transit (e.g., TLS for VoIP and messaging).
- Secure storage for data at rest.
- Access controls to limit data access to authorized personnel.
- Regular security audits and monitoring for threats.
While we strive to protect your data, no system is completely secure. You are responsible for securing your account credentials and notifying us of unauthorized access.
9. Your Privacy Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the following rights:
- Access: Request a copy of your personal information.
- Rectification: Correct inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal retention obligations.
- Restriction: Limit how we process your data in certain cases.
- Portability: Receive your data in a machine-readable format.
- Objection: Object to processing for marketing or other purposes.
- Opt-Out of Sale: Opt out of the “sale” of personal information (as defined by CCPA, if applicable).
- Non-Discrimination: We will not discriminate against you for exercising your rights.
To exercise your rights, contact us at info@zenvoip.net (mailto:info@zenvoip.net) or via our Contact Form. We will respond within the timeframes required by law (e.g., 30 days for GDPR, 45 days for CCPA). We may verify your identity before processing requests.
10. International Data Transfers
ZenVoIP operates globally, and your data may be processed in countries outside your jurisdiction, including the United States, where Twilio and other service providers are based. We use appropriate safeguards, such as Standard Contractual Clauses (SCCs) for GDPR compliance, to ensure data protection during cross-border transfers.
11. Children’s Privacy
Our services are not intended for individuals under 16 years old. We do not knowingly collect personal information from minors. If we learn that we have collected such data, we will delete it promptly. Contact us if you believe we have collected data from a minor.
12. Third-Party Links
Our website or services may contain links to third-party websites (e.g., Twilio, payment processors). We are not responsible for their privacy practices. Review their privacy policies before providing personal information.
13. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices, Twilio’s requirements, or legal obligations. Updates will be posted on this page with the new effective date. We will notify you of material changes via email or through our platform. Continued use of our services after updates constitutes acceptance of the revised policy.
14. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us at:
- Email: info@zenvoip.net (mailto:info@zenvoip.net)
- Website: https://zenvoip.net/contact
- Mailing Address: 170 West Minster Dr, Baxter TN 38544
You may also contact our Data Protection Officer (if applicable) at info@zenvoip.net (mailto:info@zenvoip.net).
If you are in the EU and believe we have not resolved your GDPR concerns, you may lodge a complaint with your local supervisory authority (e.g., https://edpb.europa.eu/about-edpb/board/members_en).
For CCPA-related inquiries, you may use the above contact methods or call our toll-free number: [Insert toll-free number, if available].